This morning I dropped my car off at the dealer for what I hope to be service covered by a recall (now called product improvement campaigns) or as a fall back covered by the extended warranty that came with the car during its purchase.
My first real job was working for a corporate collections agency. While my role was related to managing the office, print design/advertising needs, the company website, and intranet (remember those). I did learn much from watching the collections personal as they engaged business that owed our clients money. One such skill was their note-taking as they entered call information into our UNIX collection system.
Bob Ambrogi wrote a great article this week that outlined the benefits of legal blogging beyond marketing. Phrases like: a creative outlet, makes you smarter, builds relationships, opens doors, improves your writing, and serves others stood out to me as key. In reading that post, one could only be inspired to start blogging.…
Continue Reading Why (i) Blog?
I have been working from my home office for the last 15 years. In times past, I found that every four months or so, I’d start to feel disconnected, and that meant it was time for a trip out to Seattle to reconnect with everyone. I loved these trips, aside from the time away from my family.
I have been reading through a book titled Suffering by Paul Trip. In general, this is not a topic I enjoy or want to learn more about for fear that I’ll somehow unwittingly bring some upon myself. The last sentence sounds silly, but it’s true to how I think sometimes. If left to my own choosing, I’d opt to avoid suffering in all shapes and forms. That said, suffering comes to all.
My dad used to speak of seasons of life quite often as I was growing up. He used them as an anchor point for providing understanding to a specific situation. Often the seasons of life were tied to moment and what was happening with kids, relationships, school, career, etc.
Continue Reading The Seasons of my Week
Mail chimp template design can be a frustrating thing. I use it just enough that it has a learning curve every time log in to make an edit or create an email design from scratch. The pain experienced during this process reminds me of the pain associated with anything new when tried for the first time. Exercise, diet, CSS equals pain and frustration.
Continue Reading *|RSSFEED :Learn: This|*
Catch for us the foxes, the little foxes that ruin the vineyards, our vineyards that are in bloom. This ancient love poem from Song of Solomon wisely warns of the relational damage caused by ignoring the little problems. The same can be true in all aspects of life.
Continue Reading The little foxes that spoil the vineyard
I recall a time in my late teens early twenties when my sister confronted me about my conduct and somewhat wild behavior. At the time, I was extremely annoyed at this intrusion. Looking back, I’m glad she said something. She was holding me accountable and letting me know I was not moving through life unnoticed. She loved me, and that’s why she was willing to make things a little uncomfortable. She was willing to ignore the norm of my current behavior and address the truth of my problem.
Continue Reading Acceptance of the norm
If done well a client call can build on the excitement gained during the sales process. Inversely, it can also leave the client questioning their decision and wondering if they were sold a load of…well, crap. There’s nothing worse than dowsing the cold water of disorganization on top of client interaction.
Continue Reading Launchpad: A Successful Client Call