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By Brian Biddle

CX stands for Customer Experience. EX stands for Employee Experience. I believe the two are connected, and for your customers to have a delightful experience, the same must be true first for your own teams. In short, thoughtful processes lead to better results for everyone.

LexBlog is in the midst of a significant challenge.  To review and rework our entire blog process from start to finish. While going through RACI charts, planning sessions, and various …

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