CX stands for Customer Experience. EX stands for Employee Experience. I believe the two are connected, and for your customers to have a delightful experience, the same must be true first for your own teams. In short, thoughtful processes lead to better results for everyone.
Web accessibility is defined as creating websites and web-based tools that can be accessed and function properly for all people regardless of their hardware, software, language, or ability. And while most would agree with this statement, the reality is a good chunk of the web has not been created with this goal in mind.
I just received a beautifully designed email from a well-known creative publisher, outlining what to do when a client becomes unresponsive.
The word leadership is often used, yet I wonder if we truly know what it means and, even more importantly, what good leadership looks like. I’m currently reading a book on 26 leadership lessons from the Apostle Paul.
Here are some quotes from the first chapter that confronted me on the subject of trust and leadership:
For good and bad, COVID has forced us to rethink how we work and interact with one another daily. While virtual fatigue is real as we rely more on services like Slack, Zoom, and Hangouts, there are some positives that I’d like to share.
This morning I dropped my car off at the dealer for what I hope to be service covered by a recall (now called product improvement campaigns) or as a fall back covered by the extended warranty that came with the car during its purchase.
During our Monday meeting this week, Kevin O’Keefe asked, “what do we like?“ This question was asked in part from a SLACK discussion the previous week; a few of us were giving our take on a publishing platform’s new features. The tone was more critical or cynical. His challenge to us was to focus on what was good, what we should be doing as a company, and the positives we can glean and apply.
My first real job was working for a corporate collections agency. While my role was related to managing the office, print design/advertising needs, the company website, and intranet (remember those). I did learn much from watching the collections personal as they engaged business that owed our clients money. One such skill was their note-taking as they entered call information into our UNIX collection system.
Bob Ambrogi wrote a great article this week that outlined the benefits of legal blogging beyond marketing. Phrases like: a creative outlet, makes you smarter, builds relationships, opens doors, improves your writing, and serves others stood out to me as key. In reading that post, one could only be inspired to start blogging.
Sometimes your needs come into focus as time moves along. They are not immediately obvious. This week I realized I needed a wall calendar. I found myself asking Siri what the date was each AM before reading through a daily devotional. I’d rather look up and see for myself. Plus, it allows me the chance to buy a very cool illustrated calendar that will add to the office decor.